What to do in the first 24 hours Keep calm. Allegations and Complaints are part of the job. You will have your chance to give your version of events.

Why not to delete or alter records. Recordings are vital in showing the level of care and commitment you have had for all the children in your care, spanning decades.

What documents may help establish the context. Your Supervision notes, Annual Reviews and daily recordings plot the care you provided. Training Certificates demonstrate your professional commitment to understanding.

Questions to ask about the process and next steps. Who will support us and who will support the children or young person involved? What are the timescales and can what information can we have in writing?

When independent support may help. The Fostering Service must take a step back from the support they would offer under normal circumstances. Independent Support is therefore important at this time to keep you informed, help you understand next steps, mediate between you, provide information and emotional strength.

General Information, not legal advice. We must make clear that this website and the information here-in is information based on our 26 years of providing Independent Support and should not be considered legally binding. We always work in the best interests of the child, whilst ensuring those accused of maltreatment, get their opportunity to be heard and defend their reputation.

Support When It Matters Most

An allegation feels instantly isolating, but you do not have to navigate the investigation process alone. We provide immediate, pragmatic guidance with clear fixed fees.

There's been an allegation made about you or your practice

Foster Carers, Special Guardians, Adoptive Parents, Kinship Carers.

We will take into account your daily recordings, supervision notes, training courses, annual reviews, minutes from disruption meetings, and email correspondence, as all of this forms a context. We compile this evidence for you and assist you in preparing a report for the Panel that conveys your perspective. You can anticipate our support as you navigate each step of the process.

Testimonial, Foster Carer London Borough June 2026.

I am writing to formally express my sincere gratitude and to Debra head of the fostering support team for her assistance in helping me make my complaint. Debra’s unwavering support andadvice were invaluable to me. Debra ensured my concerns were communicated professionally and effectively, her empathy throughout the process made a very difficult and emotional situation manageable.

Debra was professional but patient, and understanding, always taking the time to listen

attentively to my issues and offering constructive advice.

I wholeheartedly recommend the fostering support team to anyone seeking guidance or

advocacy, especially in challenging circumstances. Their commitment to helping individuals navigate complex situations is truly commendable.

Sincerely, Roz White

How we work;

Gathering together papers including supervision notes, carers logs, annual reviews, school reports, emails relevant to the allegation or complaint, just as the Fostering Services' Independent Reviewing Officer will do, we also build a picture, but from your perspective rather than the Fostering Service, ready to submit to Panel at the same time.

Transparent Support

Fixed-Price Advocacy

Safeguarding Review

Comprehensive support throughout the safeguarding investigation process. We ensure your perspective is heard.

Formal Complaint Advocacy

Dedicated representation for formal complaints and appeals. Protecting your rights and peace of mind.

Initial Consultation

Gain clarity and immediate advice on your situation. Understand the next steps with expert guidance.

Our Commitment

Principles You Can Trust

100%

Confidentiality

Fixed

Clear Fees

Independent

Advocacy

Find Your Peace of Mind

Your dedication to vulnerable children matters. Let us provide the expert support you need to navigate any challenge.